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You can return the order without the original box which will lower the costs significantly. We would recommend wrapping the order securely and lightly using a tracked service with your local post office.

Returns need to be shipped at your own cost. In the interests of health and hygiene, swimwear return will not be accepted. Where provided, belts and any packaging such as dust bags must also be returned. Tems must be in their original condition that have not been worn, altered, or washed, without make-up marks and with all tags attached. Original shipping charges are non-refundable. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment.

Please allow 5 working days from the date of receipt for returns to be inspected and processed. Submit your request via live chat button or email us at Please place a new order on our website and return the existing order for a refund. We accept returns within 14 days of delivery for an exchange of the same item, in an alternative size or even another style. To make changes to your order, please reach out to support by email at order which has been already shipped or delivered.

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We accept to change only 1 time for you free of charge.

LOBSTER DREAMER FASHION F JEANS HOW TO

Sale off items are non-refundable as well as non-exchangeable.Ĭan I return or change my order and how to do it?įor order which has not been shipped yet.

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When successfully canceled, a refund for the full order value will be credited back to your original payment method and you will receive a notification email. You can cancel an order within the first hour, please contact our Customer Care team via Email to make this request. This amount will be deducted from your merchandise refund. If you choose to refuse your shipments, you will be responsible for any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to our Vietnam address. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. We’ll provide a tracking number via email. When ordering you are considered the 'importer of record' and must comply with all laws and regulations of the country in which you are receiving the goods. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.Ĭustoms policies vary widely from country to country contact your local customs office for more information. Additional customs clearance charges must be paid by you Lobbster has no control over these charges and cannot predict what they might be. However, All international orders may be subject to import duties and taxes once a shipment reaches your country. It is calculated automatically at checkout and does not include taxes or duties. Shipping fee depends on the weight of items you’ve ordered and the country where it’s being delivered. It depends on your region usually takes 4 - 20 days

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